This year’s Diana Ferguson Diversity and Inclusion Champion believes employing professionals with disabilities is a win/win solution. Raymond Stover is Vice President of Sales and Marketing for MyCallCloud and Founder of BPO Edge. In 2017, a customer approached him with a unique problem: the customer was looking for a contact center to help with customer… Continue Reading Announcing BIT’s 2020 Diana Ferguson Diversity and Inclusion Champion
A Diversity and Inclusion (D&I) Champion turns talk into action. They are dedicated to supporting an accessible and inclusive environment, creating a diverse workforce that showcases the value of employees with disabilities. Len Beasley, Senior Accessibility Designer for Aetna, a CVS Health Company, is such a person. When Aetna’s product design team decided they needed… Continue Reading What Makes a Diversity and Inclusion Champion?